Privacy Policy

Last Updated: November 6, 2025

Welcome to the Phythnroz Privacy Policy. This document outlines how we collect, use, disclose, and protect your personal information when you use our website or services. We respect your privacy and are committed to safeguarding your personal data.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

  • Contact us through our website
  • Request a quote for our tree care services
  • Schedule an appointment with our arborists
  • Subscribe to our newsletter
  • Participate in surveys or promotions

This information may include:

  • Contact details (name, email address, phone number, physical address)
  • Details about your property and landscaping needs
  • Payment information for our services
  • Communication preferences
  • Feedback about our services

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address and browser information
  • Device type and operating system
  • Pages viewed and time spent on our website
  • Referral sources and navigation paths
  • Location information (with your consent)

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing Our Services

  • Processing and fulfilling your requests for tree and shrub care services
  • Preparing quotes and estimates for your specific landscaping needs
  • Scheduling appointments with our certified arborists
  • Managing your account and maintaining our relationship with you

2.2 Communication and Customer Support

  • Responding to your inquiries and service requests
  • Sending service confirmations and appointment reminders
  • Providing you with information about seasonal tree care recommendations
  • Notifying you about changes to our services or policies

2.3 Improving Our Services

  • Analyzing usage patterns to enhance our website functionality
  • Developing new services based on customer feedback
  • Training our staff to improve customer service
  • Conducting research to better understand the tree care needs of our clients

2.4 Marketing and Promotions

  • Sending you newsletters and promotional materials (if you have opted in)
  • Informing you about special offers and seasonal services
  • Conducting surveys to gather feedback

3. How We Share Your Information

We may share your information with:

3.1 Service Providers

We work with trusted third-party service providers who perform services on our behalf, such as:

  • Payment processors for processing transactions
  • Customer relationship management systems
  • Email service providers for communication
  • Analytics providers to improve our website
  • Specialized subcontractors for certain tree care services

These service providers are obligated to protect your information and may only use it as directed by us.

3.2 Legal Requirements

We may disclose your information when required by law, such as:

  • In response to legal process (court orders, subpoenas)
  • To comply with government regulations
  • To protect our rights, privacy, safety, or property
  • To respond to an emergency situation

4. Your Privacy Choices

4.1 Access and Control

Under the UK GDPR, you have certain rights regarding your personal information:

  • Access the personal information we hold about you
  • Update or correct inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of marketing communications
  • Object to certain uses of your information
  • Lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise these rights, please contact us using the details provided at the end of this policy.

If you remain dissatisfied after contacting us, you have the right to raise your concerns with the Information Commissioner's Office at www.ico.org.uk or by calling 0303 123 1113.

4.2 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more information about our use of cookies, please see our Cookie Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. These measures include:

  • Encryption of sensitive information
  • Secure storage systems
  • Regular security assessments
  • Staff training on data protection
  • Access controls to limit who can view your information

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to take steps to protect your personal information, such as keeping your account credentials confidential.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

  • Providing the services you requested
  • Maintaining business records for legal and tax purposes
  • Complying with legal obligations
  • Resolving disputes
  • Enforcing our agreements

When your information is no longer needed for these purposes, we will securely delete or anonymize it.

7. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to remove the information.

8. International Data Transfers

As a United Kingdom-based company, we primarily process and store data within the UK. However, some of our service providers may be located in other countries, including within the European Economic Area (EEA). When we transfer personal information outside of the UK, we ensure appropriate safeguards are in place to protect your information, such as adequacy regulations, International Data Transfer Agreements (IDTAs), or standard contractual clauses, in compliance with the UK GDPR and Data Protection Act 2018.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy and notify you of material changes as required by law. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Phythnroz
Kings Yard, The St, Kingston, Canterbury CT4 6JQ, United Kingdom
Email: info@phythnroz.world
Phone: +441303770610

We will respond to your inquiry as soon as possible and within the timeframes required by applicable law.

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